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Patience proves successful when dealing with ICBC

Patience proves successful when dealing with ICBCI am going to tell you a story about justice achieved. I am proud to have been a part of it. My client is a lovely young woman who suffered neck and upper back pain and headaches, following an automobile crash that occurred several years ago. Those are rather classic whiplash symptoms.

But this has been anything but a classic case. I have written in previous columns that there are hard cases and easy cases. An easy case is where there is a lot of damage to the vehicles involved and the evidence of injury is more than just the injured victim saying she hurts.

This was a hard case. There was less than $600 damage to the rear bumper of my client’s vehicle, and no damage to the front bumper of the offending vehicle. There were two others in the vehicle with my client.

Neither of them had as much as a stiff neck as a result of the collision.

My client’s work as a store supervisor was not impacted to any significant degree. She continued to participate in her main recreational interest, softball, though less aggressively. But she did suffer very real pain and discomfort, though, due to the negligent driving of another motorist.

The pain and discomfort is likely to last the rest of her life. How can that be? How could she have suffered a permanent injury when the other two people in the vehicle with her suffered no injury whatsoever? How could she have been injured as a result of a collision that resulted in so little damage to the vehicles?

It was as a result of that kind of skepticism that settled the case. The risk of a jury not believing my client was too great. How I wish that our court system would allow me to simply hook my client up to a lie detector machine.

No two people are the same. Even though most people may not be injured in a relatively minor incident, some definitely are. And that minority of our population is being actively discriminated against.

ICBC applied its “low velocity impact” policy and denied the claim outright. It wasn’t until almost two years, after I took on the case that it made its first offer, $10,000. I was told at that time that I shouldn’t expect any more to be offered.

Nine months later the offer doubled, with the emphatic indication that it was really the final offer. Finally, as the trial loomed, another “final” offer was made, this time more than doubling the second offer. The final settlement was for $41,000 plus costs of $15,000.

Why are victims of minor collisions discriminated against by insurance companies? Because it works. How many lawyers would take a case that will take years of work with no guarantee of any fees being paid?

If an injured victim cannot find a lawyer, what choices does he or she have? Some personal injury lawyers are driven more by a sense of justice than by their own (financial) bottom lines.

Don’t stand for a discriminatory insurance company policy. Look around. You will find a personal injury lawyer who will turn the tables on the company and hold its feet to the fire.

Published March 29, 2009 in Kelowna Capital News


  • I was rear ended yesterday in Penticton. I started a claim with ICBC and stated “I didn’t think I was hurt.” I got up today and have a stiff neck, some back tightness and arms are a little sore. There is no issue at who was at fault. How shoud I proceed?

    • I recommend that you call me or another personal injury lawyer for a free initial consultation so that you can be fully advised as to your rights and how best to ensure that your right to fair financial compensation for your injuries and losses will be given effect.

      It is standard for those injured in a crash, sometimes suffering life-long injuries, not to realize that they were injured at the time of the crash, or even until the next morning. It takes time for the damaged tissues to become inflamed and sore. Quoting from one of my columns back in late 2013: “Often air bags don’t go off and damage to the vehicles can be minimal, if even apparent. Even in crashes with lots of twisted metal the drivers and other occupants of the vehicles don’t know, themselves, that they have sustained any injury because symptoms rarely come on at the scene of a crash.”.

      In the meantime, please review/follow the advice at this link: