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ICBC Tactics

  • Published by Paul Hergott, Personal Injury Lawyer

A recent small claims decision highlights a common misunderstanding about our rights. And that ICBC doesn’t jump to clear up the confusion. I feel for the Claimant, Frank. He went step by step through the process outlined by ICBC to [...]

  • Published by Paul Hergott, Personal Injury Lawyer

ICBC has a video snippet of you frolicking on a Cancun beach with a margarita in your hand. It felt like they had rummaged through your underwear drawer, accessing and viewing private moments with family and friends. Read my column [...]

  • Published by Paul Hergott, Personal Injury Lawyer

In the old days it was the family photo album. And if ICBC wanted video footage they had to send a creepy “investigator” with a video camera. Now there are smart phones, Facebook, Instagram and whatever else that captures and [...]

  • Published by Paul Hergott, Personal Injury Lawyer

Reported discussions about “capping” injury claims reveal a misunderstanding about how ICBC claims work. Attorney-General David Eby is quoted to have said: “We’re looking at caps on minor pain and suffering awards, because there’s been an explosion in the size [...]

  • Published by Paul Hergott, Personal Injury Lawyer
Keep your doctor happy

A family doctor recently shared her frustration with me about one of my clients. I had arranged the discussion. I asked if there was anything more my client could do to recover from her crash injuries. It is one of [...]

  • Published by Paul Hergott, Personal Injury Lawyer

This is my last of a series of five columns where I identify tactics used by insurance adjusters in the negotiation of personal injury claims.  The tactics are certainly not unique to personal injury claims.  My hope is that the [...]

  • Published by Paul Hergott, Personal Injury Lawyer

We are nearing the end of my five column series about ICBC claim negotiation tactics: tactics used by insurance companies to manipulate unsuspecting victims in the negotiation of personal injury claims. The same, or similar tactics are used in other [...]

  • Published by Paul Hergott, Personal Injury Lawyer

Time deadlines and low ball offers were the first two of my series about ICBC claim negotiation tactics.  This is a continuation of that series.  This time, I am writing about a less recognizable, insidious tactic. A personal injury claim [...]

  • Published by Paul Hergott, Personal Injury Lawyer

Nobody likes to discover that they have been manipulated by a negotiation tactic.  Once burned, do you feel like telling the world about it? I am about to “tell the world” about how I allowed myself to be manipulated by [...]